Yesterday I stayed at the Henn Na Hotel in Huis Ten Bosch in Japan, otherwise widely known now as the world’s first robot hotel and here’s what happened…
At 2.55pm everyone’s asleep. Behind reception a motionless girl is wearing a cream jacket and a smirk, her hair folded into a chignon. To her left is a velociraptor sporting a bow tie and a bellhop’s hat at a jaunty angle. With the exception of a foot-high robot that orders taxis, there is no one else around. The girl has a sign saying “only Japanese”, so I approach the velociraptor and say hello. Nothing. I wave and he stares past, his limp wrists poised.
“I’d like to check in please,” I shout, wondering if the robots are voice-activated. A door opens to the right and a man in a black T-shirt appears. “Check-in is 3pm” he says and goes back into the room. And with that the magic has gone.
Since Japan’s now infamous robot hotel opened on 16th July, reports of dinosaurs, chattering bedside buddies and robotic porters have flooded the internet, most based on little more than press releases and PR-driven tours pushing a disingenuous line. This is not the hotel’s fault but a result of overzealous misreporting. Henn Na, which is part of the Huis Ten Bosch amusement park in Nagasaki prefecture – a Dutch Disneyland built to resemble the Netherlands – is used largely by Japanese families visiting the park with very young children and is no more than an extension of the magical kingdom, a 1hr 45-minute train journey from both Hakata and Nagasaki.
At 3pm the velociraptor jerks to life, and in an American accent says “Welcome to the Henn Na hotel. If you want to check in, press one.” Excited that everything is now up and running I start tapping my name on a screen when the man in black appears again and asks for my passport, while the dinosaur falls into a state of inertia. It feels like Keith Harris has just taken his hand out of Orville and slapped me with it.
Dejected by the human involvement and that there’s no robot to transport my luggage – this service is only available for residents staying in the A wing and is provided by two chargeable trolleys that stay plugged in for most of the day – I went to my room.
But I wasn’t alone.
On the bedside table sat Chu-ri-chan a cute little creature with a tulip-shaped head. Much like an in-room concierge or a Teddy Ruxspin in a pink dress, Chu-ri-chan switches on the lights, offers weather forecasts and provides a wake-up call. She’ll also perk up after being silent for an hour and scare the crap out of you. However, she doesn’t speak English yet. And there’s no reason why she should – this is a Japanese hotel after all.
The hotel itself is a beautifully designed modernist property with thoughtful additions such as an air-conditioning system that adjusts after detecting body temperatures, facial-recognition to avoid misplaced room keycards, and vending machines with games for children. It also offers breakfast at Aura, an organic restaurant that grows its own produce and serves the best scrambled eggs in Japan. But curious tourists who come to Henn Na expecting to be served green tea by Johnny Five and his crew will, I fear, leave underwhelmed.